Increasing Citizens’ Voice in Government Programs: Community Scorecards (CSC)


This case study is conducted to assess how Project i-Pantawid fared in Batch 1, in terms of constructive engagement between beneficiaries and service providers in education and health and their respective local governments. The following specific questions are asked:

1. What changes occurred or were observed in the provision of services to the beneficiaries?
2. What factors contributed to the changes?
3. What changes in practice can be continued and sustained?
4. What are the implications of the study to:
a. Strengthening community/citizen voice
b. Advocating for policy support

Data is generated from a blend of sources:

a) TPM 5 (Community Scorecard on RHU) and TPM 6 (Community Scorecard on BHS) completed in varying dates: Pilar and Pidigan in September 2015; Mapandan in November 2015; Rizal in December 2015; and Urdaneta in January 2016.

b) TPM 8, Community Scorecard on Education were completed also in different dates: Pilar and Pidigan in November 2015; Mapandan in January 2016; Rizal in February 2016; and Urdaneta in May 2016.

c) Self-administered End of Training questionnaires were done for all LGUs in September 2016 effectively.

d) Review of documentation of Interface Meetings; and

e) Mid-term Review report.

PLs and service providers in health and education participated in the first round of the Community Scorecard. The second round was all done in September 2016 as part of the End-Of-Training assessment; only PLs rated the given indicators. The gap between the 2 CSC sessions was between 4 months to 12 months.

Read more (PDF).